Mantra on the Esplanade - Дарвин 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 989

Mantra on the Esplanade - Дарвин - Image 1
Mantra on the Esplanade - Дарвин - Image 2
Mantra on the Esplanade - Дарвин - Image 3
Mantra on the Esplanade - Дарвин - Image 4
88 The Esplanade, 800 Дарвин, Австралия

Описание

Особенности отеля

  • Живописный район, вид на гавань

  • Номера и апартаменты

  • Открытый бассейн, расположение неподалеку от города

  • Трансфер до основных достопримечательностей

  • Рядом с конгресс-центром Darwin

Наши номера

Расположение отеля

Mantra on the Esplanade - Дарвин

88 The Esplanade
800 Дарвин
Австралия

GPS:-12.463172, 130.838528

Телефон
Факс +61 8 8943 4388

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

Бассейн

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.7/5  Отзывов: 989

Рейтинг TripAdvisor  3.9/5  Отзывов: 2 509

1 STAR property, dirty, filthy rooms.

Примечание: Tripadvisor 1.0/5

Jan V Couples - Реальные отзывы TripAdvisor

Lots of accommodation options in Darwin this is the worst property to stay at. Our suite was of 1/2 star standard. Cleanliness is not a priority. White marks on bed cover……. Shower may have been cleaned the month before, not between guest checking out & in. The oven was so dirty & greasy, even tea towels had a dirty rancid smell. Mould on walls in laundry cupboard, which gave me Asthma every time I was in suite. The windows / sliding door covered in finger marks & generally dirty, door runners full of dirt, mould & bird crap. Carpet beyond dirty with marks & sticky feeling. I ask manager to come & look at room, but she was too busy & couldn’t leave front desk. I emailed complaints with photos and have had no response, which shows the amount of pride they have in the business. We had pre paid our accommodation so had to stay as would not have been able to get a refund. Any thoughts of booking this property, take my advice DON’T.

Stay away.

Примечание: Tripadvisor 1.0/5

Janet F Реальные отзывы TripAdvisor

Oh dear. Ten years ago friends and I stayed at mantra on the esplanade and loved it. I wish I had believed the recent reviews. Did we get the worst room? Arrived after seven pm to find closed doors and sad sack reception which even the receptionist could not lift. Harbour view?’ What a joke. Blocked by grubby windows. We were told we could park for free opposite the hotel. Only until 8am. Bathroom mirror all marred with black marks. I am finding this so depressing I just want to escape but have already paid for two nights. This is how to ruin a holiday. This is the first review I have ever left but I just have to let unsuspecting potential clients know.

Dear W1595NSjanetf , Thank you for your feedback. We're very sorry to hear that your recent stay did not meet expectations, especially after your positive experience in the past. We understand how disappointing this must have been and sincerely apologise for the condition of the room, the clarity around the harbour view and parking, and the reception experience. As mentioned in our correspondence with you, we’ve blocked the room in question and have already begun addressing the issues you raised to ensure they’re fully resolved. We hope to have the opportunity to make amend on your next visit at either of the Mantras in Darwin. Sincerely, Terence

Need to do better

Примечание: Tripadvisor 2.0/5

Shelly S Реальные отзывы TripAdvisor

Great location. Friendly staff. Thats where it ends. You enter the building and it is absolutely freezing. Everyone wearing jumpers. Stupid temperature as you walk outside and its a lovely hot balmy 36 degrees. The room was musty with green mould (difficult to avoid due to Darwin climate) on the exterior and interior windows. The furniture was dated and the couch stained. I requested 2 blankets as the one in the room had white questionable stains on it. There was a fire alarm, which my neighbours stated was the 11th one in a couple of weeks, they didnt bother to evacuate as they said it happens all the time. Mainly due to people opening their doors with the aircon left on, which you need to do to warm up. I ordered breakfast in, which was cold, soggy toast and a small piece of avocado with a huge amount of spinich. Not great for $30. Of which after some gentle persuasion they comped. With thanks. Look, i hope they get themselves sorted for the dry season. I have stayed at a number of hotels in Darwin now and am there frequently. I would not stay here again nor recommend for the price.

Dear Explore621641, Thank you for sharing your review. We deeply apologise for all the shortcomings that you experienced and are working hard to rectify them accordingly. I have addressed the room issues with the Rooms Division Manager who will be following this up with her team. We are also sourcing quotes for the window washing and will be sharing them with the body corporate of the building. As for the fire alarms, we have been working with the body corporate and its contractor to mitigate them. We hope to have the opportunity to welcoming you back at either Mantra on the Esplanade or Mantra Pandanas for a much-improved experience. Sincerely, Terence

Disappointing Reviews

Примечание: Tripadvisor 3.0/5

Derek S Couples - Реальные отзывы TripAdvisor

I had previously stayed here a number of years ago, so I booked this hotel for 8 nights before reading the recent reviews. I was quite alarmed at the many negative reviews and further alarmed with what shears a standard copy and paste reply from the management team. I've since cancelled and booked an alternate hotel on the esplanade.

Dear Derek S, Thank you for your feedback. We are sorry to hear that recent reviews influenced your decision to cancel your booking. We understand your concerns and regret we didn’t meet your expectations. We appreciate your past support and hope to welcome you again in the future. Please feel free to reach out if there’s anything we can do. Sincerely, Terence

Disappointed

Примечание: Tripadvisor 2.0/5

robynt1111 Деловые путешественники - Реальные отзывы TripAdvisor

No breakfast service as there is no restaurant or room service Unable to shower due to broken foot and shower located in bathtub No room cleaning unless you stay a week Did not realize that the hotel caters more for long term residents rather than short stay visitors

Dear robynt1111, Thank you for your review. We wish you a quick recovery for your foot. We apologise that your stay did not meet your expectation and I will follow up with the relevant managers regarding the alternative that were offered to you for the bathroom set up. Though we do not have a restaurant on site, we have partnered with the Novotel next door to provide room service delivery and there are menus in the rooms for same. We hope to have the opportunity to welcoming you again in future for a much-improved experience. Sincerely, Terence

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 379 Отзывов 9/10 Расположение
  • 681 Отзывов 5.8/10 Номер
  • 407 Отзывов 6.4/10 Сервис
  • 32 Отзывов 2.3/10 Интернет
  • 288 Отзывов 3.2/10 Чистота
  • 270 Отзывов 5.5/10 Комфорт
  • 153 Отзывов 4.6/10 Удобства
  • 138 Отзывов 4.3/10 Атмосфера

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