斯特拉斯堡格兰特艾尔索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 1,680 评论

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4 place Saint Pierre le Jeune, 67000 斯特拉斯堡, 法国

描述

酒店其他优惠

  • 圣诞集市中的临时冰场

  • 天气晴朗时，La Brasserie 欢迎您体验美丽的露台

  • 内部花园面积 300 平方米（3229 平方英尺）

  • 研讨会场地拥有充足的自然采光，并且可以看到圣皮埃尔勒让教堂景观

  • 提供代客泊车服务的私人停车场

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酒店位置

斯特拉斯堡格兰特艾尔索菲特酒店

4 place Saint Pierre le Jeune
67000 斯特拉斯堡
法国

GPS:48.585184, 7.746356

电话
传真 +33 3 88 15 49 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LA BRASSERIE SOFITEL

Brasserie 提供不间断服务，您可以在这里享用主厨 Mathieu Klein 精心烹制的标志性法式美食。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,680 评论

TripAdvisor 评级  4.2/5  2,144 评论

卓越奖 2024

Shame on Sofitel!! This property is gross, disgusting & needs to be shut down!

Tripadvisor 评级 1.0/5

A D 经 TripAdvisor 认证的评论

NOT a 5 star!!! Shame on Sofitel!!! After seeing my room I immediately returned to the front desk, requested a refund and couldn't leave fast enough. The carpet is so old, gross & loaded with stains. I would have never taken my shoes off. My eyes started watering after a few minutes of being in the room due to the musty smell. There is evidence of water damage that has not been repaired. This property needs to be condemned!! If you want to stay at an exceptional 5 star go to Hotel Regent Petit France.

Worse!

Tripadvisor 评级 1.0/5

Rachelle T 经 TripAdvisor 认证的评论

Worse hotel! Considering that it's the fist Sofitel in the world. First the man in the conceirge his name is Matthew i think his job is to help their hotel guest but no his is the one who likes to shout at his guest! I don't know if just in there culture but in the our country we don't treat our guest like that. He is very rude. Actually not only him but all the people in the reception. It says 5 star hotel but it's not. And the hallway and rooms that assigned to our group my gosh it's smell like 🤮

Great location in heart of Strasbourg!

Tripadvisor 评级 4.0/5

TravelGirl8675309 经 TripAdvisor 认证的评论

This hotel was nice but a tad tired. The location can’t be beat and the rooms were clean. Parking through the hotel was expensive but we found street parking. Breakfast is expensive if you don’t buy it upfront which we did. However, our server failed to tell us that a hot menu was available. We found out after our last breakfast unfortunately. But, the food we did have was delicious! All in all, this was a great option!

Sofitel isn't anymore waht it used to be...

Tripadvisor 评级 2.0/5

Konstantin F 经 TripAdvisor 认证的评论

We spent one night in this hotel and we left with mixed feelings... Good things first: Excellent breakfast with large variety of mostly healthy food, prompt and friendly service. Helpful concierge who suggested a very nice brasserie for dinner nearby. Excellent location and quiet rooms (at least those facing the inner yard). But: We had to wait until 15:20 to check if our room would be ready, although the day before we got a message that the room would be available at 15:00 and possibly already at 14:00. Once we got access, we found that the room didn't correspond to the pictures published for the category "luxury". There were no bathrobes nor slippers available, and the window couldn't be closed properly with an outside temperature around 0 Celsius. When I asked the reception, I got a slightly larger room, but I was charged 15€ in excess of the price paid via booking.com. This room though had a large king-size bed instead of the twin beds we were asking for. We had to wait until dinner time for the beds to be made in twin mode. And generally, the rooms did not provide the feeling one expects from an upper class hotel: old stylish, partly worn out, poor amenities in the bathroom. Certainly not worth the price paid. Pity...

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

Tripadvisor 评级 1.0/5

Clemente M 经 TripAdvisor 认证的评论

I had stayed at the Strasbourg Sofitel over 30 years ago. The place was amazing, the service impeccable. From check in to check out, flawless. This past stay, Strasbourg Sofitel grandeur of the earlier years is gone. We had to wait to be checked in, in-spite the fact that there were three people looking at one pc as My husband and I waited to be checked in. Finally, one of them did us the favor of checking us in and proceeded to walk us to the elevator where she gave us the key and ran back to the desk to continue her chat. There was not one mention of the Holiday amenities which we found out (written on a card), as were were checking out. The room was nothing compared to the one of the picture. There were three hangers and no bar soap. We were told to "use liquid soap". There was a Christmas market right outside the lobby and We had to fight the crowds to get into the lobby. The entrance from the bar for some reason was blocked. In spite that fact that The bartenders were GREAT!, this Sofitel, after 60 years has lost its luster. 4 nights $1500dlls NOT worth it. CM

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

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其他网络用户评价我们的酒店

  • 583 评论 9.5/10 位置
  • 844 评论 4.9/10 房间
  • 1,186 评论 9.1/10 服务
  • 7 评论 9.5/10 上网
  • 386 评论 5.4/10 氛围
  • 377 评论 5.4/10 舒适度
  • 322 评论 8.2/10 早餐
  • 259 评论 3.6/10 清洁度

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